Everything families commonly ask about home care, government funding, and what it's like to work with J.PEER Health. Can't find your answer? Call us on 0469 371 121.
Home care is professional support that allows older Australians to remain living in their own home. Services include personal care (showering, dressing, grooming), domestic assistance (cleaning, cooking, laundry), nursing, social support, dementia care, and more. The goal is always to preserve independence and quality of life at home.
Signs to watch for: struggling with daily tasks like cooking or cleaning, forgetting medications, difficulty showering safely, reduced mobility, increasing isolation, or a recent hospital stay. If you notice any of these, it's worth having a conversation about support — early help keeps people safer and more independent for longer.
Yes. We try to match you with a carer whose skills, personality, and language suit your needs. If you request a specific carer — or ask to change carers — we'll do everything we can to accommodate that. The right match makes everything easier.
The Support at Home program is the Australian Government's aged care funding program for people living at home. It replaced the Home Care Packages program on 1 July 2025. It classifies clients into 8 levels based on assessed need, with quarterly budgets ranging from approximately $2,900 to $16,200 per quarter. Read our full Support at Home guide →
Call My Aged Care on 1800 200 422 to arrange an assessment. An assessor will visit you at home, assess your care needs, and recommend a Support at Home classification. Once approved, you choose a registered provider like J.PEER Health to deliver your care.
If you receive government funding through Support at Home, the government subsidises most of the cost. You may pay a small income-tested client contribution. For private (self-funded) care, J.PEER Health provides clear, transparent pricing. Call 0469 371 121 for a personalised quote, or visit our pricing page.
Yes — J.PEER Health provides private home care for clients who prefer not to go through the government assessment process, or who are waiting for funding to be approved. Call 0469 371 121 to discuss private care options.
We provide care in English, Hindi, Punjabi, Urdu, Tamil, and Malay. Language-matched care is one of our core services — we believe care should always feel familiar and comfortable. Learn more about care in your language →
Yes. We provide sleepover care, active overnight care, and live-in care for clients who need support through the night. We're also available for urgent arrangements when family situations change unexpectedly. Learn about overnight care →
We serve Melbourne's south-east including Dandenong, Berwick, Cranbourne, Clyde, Clyde North, Noble Park, Carrum Downs, Narre Warren, Hallam, Endeavour Hills, and Pakenham.
We work hard to match clients quickly. Call us on 0469 371 121 and we'll tell you honestly what we can offer and when. For urgent situations like post-hospital discharge, we prioritise same-day or next-day arrangements.
Switching is your right. You simply notify your current provider in writing, then contact J.PEER Health — we handle the rest of the transition. There's no penalty for switching, and your funding stays with you. Read our complete switching guide →
No — your Support at Home funding belongs to you, not your provider. When you switch, your classification and budget transfer to your new provider. Any unspent funds are transferred too (subject to the transition rules that apply).
Yes. All our carers undergo a National Police Check, Working with Vulnerable People check, reference checks, and in-depth personal interviews before joining our team. Safety is non-negotiable.
Tell us. We take feedback seriously and will arrange a different carer promptly. You should never feel stuck with a carer you're uncomfortable with — getting the match right is our job.
Contact us directly at Care@Jpeerhealth.com or call 0469 371 121. You can also contact the Aged Care Quality and Safety Commission on 1800 951 822 or the Older Persons Advocacy Network (OPAN) on 1800 700 600. Both are free, independent services.
Call us on 0469 371 121 (available 24/7), email Care@Jpeerhealth.com, or fill in the enquiry form on our Contact page. We'll call you back for a friendly, no-obligation conversation.
Call us — we're happy to talk through your situation and help you understand your options.
Call 0469 371 121Send an EnquiryNo obligation. We will call you for a friendly chat.
